By Ted Antony

When consumers take a sip of water at a restaurant or peruse their grocery store’s produce during its scheduled misting, there’s only one thing they want: clean water. While it may seem like a simple-to-deliver ask, the truth is, it requires a well-functioning reverse osmosis (RO) system.

There’s a lot at stake if one of the many parts completing an RO system malfunctions, including contaminated water or mineral build-up. These filtration problems could arise during a busy day at a restaurant or mid-stream at a soda fountain, putting an original equipment manufacturers’ (OEM) reputation as a provider of high-quality filtration products on the line. Here’s why you’ll want to partner with manufacturers you can trust to complete RO systems.

Know and trust your manufacturers
Water filtration systems are often comprised of parts from different manufacturers. As you are not the sole product manufacturer in most instances, this can lead to a lack of quality control within the final RO system. Fittings and tubing are among those products most frequently outsourced and should be of high quality to not contaminate the water or cause malfunctions.

With tubing or fittings that come from sources of low quality, this could potentially create breakages or triggering improper filtration, resulting in increased contaminants and impurities. This can produce water that tastes poorly while increasing the potential for bacteria, heavy metals and discoloration. If a business uses water for end products, such as beverages, coffee or bottled water, inadequately filtered water could negatively impact what customers receive.

To make matters worse, if the end user has a hard water source, the product’s failure to filter could create buildup from minerals, such as copper, iron, magnesium and calcium. The hard water could cause residue or a whiteish film creating an appearance of uncleanliness while also decreasing the system’s lifespan by creating clogs and cracks in pipes.

Ramifications of a faulty system
With a defective RO system and the number of issues that could arise from tubing and fitting malfunctions, grocery stores, restaurants and other businesses could suffer from customer retention, potential lawsuits or pipe damage, causing significant fiscal strain. In any of these scenarios business reputation is at stake — and could be negatively impacted and create long-term ramifications.

The impending loss of reputation and revenue not only impacts the business but also the OEM. Providing a water filtration product that caused problems puts additional stress on your own reputation as a provider of high-quality products your customers can trust.

What to look for when selecting reputable manufacturers
To safeguard your reputation and product quality, your manufacturer of choice should offer the following:

  • Products that are produced from concept to delivery
  • Reps who visit OEMs, remain accessible and collect feedback to inform product enhancements and new product development
  • Installation detail drawings, installation instructions and technical test data.

At the product’s conception and installation, it’s critical to invest in high-quality fittings and tubing to complete your RO system. And knowing the product you provided to end users is reliable at providing clean, filtered water will give you peace of mind as well as the many businesses you work with.

About the author
Ted Antony is the fluid tech marketing specialist at RWC — a market leader and manufacturer of water control systems and plumbing solutions for residential, commercial and industrial applications. To learn more about John Guest, please visit



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