By Henry Nowicki, Ph.D., Mick Greenbank, Ph.D., and Barbara Sherman
Summary: In the last two decades, the price of activated carbon (AC) has fallen 75 percent. Many lower cost varieties have sufficient quality to be useful in many applications. The price reduction, along with maintaining reasonable quality, has created changes in the industry. This article describes how those potentially influence the direction of the activated carbon industry.
Twenty years ago, the large fullservice activated carbon (AC) companies had professional staff assigned to help customers solve problems. The companies had the latest analytical equipment and rapidly helped resolve customers’ technical questions when they had a chance to sell AC. Since activated carbon has rapidly become a commodity material instead of a specialty chemical, these firms cannot keep large professional staffs, the latest analytical equipment, and stay profitable at the same time.
Today, if you call your AC supplier or manufacturer and request technical support services to help solve your problems, the safe bet is you’ll find that they aren’t as interested in providing technical services. With the U.S. economy slowing and low margins on carbon sales, large AC firms won’t be able to afford their senior professional staff to solve your problems.
More applications, less support
Among industry changes due to lower AC prices, there’s renewed interest in developing specialized AC applications, increased sales due to improved cost-benefit ratio for end-users, and AC is now more competitive against alternative and emerging technologies (such as air stripping, biological treatment, phytoremediation, bottled water, new expensive sorbents and membranes). The low-priced AC has forced several firms out of business, and reduced the profits of the remaining firms. Many others make AC from renewable agriculture products and waste materials. Meanwhile, university research and government funding for AC development and competing technologies is at an all-time low. Unfortunately, less customer technical support services from suppliers and manufacturers is also a business consequence from the lower AC prices.
With big firms decreasing technical support services, small firms should have increased demands for their services if they can fill the marketplace needs. The global AC market will grow; however, the need for helping customers solve their problems won’t go away. Also, customers still need basic and advanced training on activated carbon. Carbon users still need help to select the best AC for their applications. Customers still need engineering services to design and/or build adsorption vessels to meet their needs and help solve day-to-day operational problems. Laboratory testing services are still needed to help customers solve a wide variety of problems. In the future, carbon users will need to find services from the new players in the industry.
Lower AC prices should help developing countries. They’ll need training and basic understanding to apply the AC technology. Waterborne diseases and chemical pollution are still major drinking water problems for many countries; however, making AC affordable is only the beginning step to provide quality drinking water. In addition, other technical services are required to facilitate quality drinking water in addition to lower AC cost. Examples are construction firms to provide plumbed automated vessels to hold GAC, testing service to monitor GAC system performance, change out services to remove used GAC and replace with regenerated GAC, regeneration facilities to cycle the used GAC back to useful resource, and trainers and consultants who can provide state-of-the-art and practical knowledge. There’s a need to work together to get the full benefits of AC to protect the environment and human health.
Surely, used AC regenerators will see increased business as the pool size of granular activated carbon (GAC) in the marketplace grows. A time lag between the AC sale and generation of used AC is expected. With a larger and more distributed pool size of used AC, we expect additional regeneration service providers to emerge. There should be no need to transport used AC coast-to-coast in the United States or continent-to-continent on a global scale. The technology to regenerate used AC back to a useful resource is about 50 years old. We expect business economics to drive additional regeneration services from established firms toward new players at strategic locations.
The effects on AC users
At one time, the large AC firms combined the AC sale with technical services and hardware. It was the one-stop shopping era and it lasted for years. Large firms prided themselves in providing customers a turnkey solution to their problems. Often the AC user rented the mobile adsorption vessels and received laboratory testing of their influent and effluent from the AC supplier. The large firm helped to determine when the AC needed to be changed based on the system monitoring results and prior experience with many AC adsorption systems. Today, more companies are providing only parts of the total AC service.
When the China-based companies and others introduced low-priced carbon, this eventually changed the market. At first the quality of these low-cost AC weren’t reliable. With time, their low cost was coupled with competitive quality for the majority of AC applications. All carbons aren’t equal. Today, there are niches for special AC and associated technologies to command premium prices. Some examples include MTBE, perchlorate, radon, arsenic, as well as nitrate in the liquid phase and mercury in the vapor phase at coal electric power plants.
When AC users and consulting engineers discovered low cost AC had reasonable quality, they began to switch suppliers. Many of the suppliers were new brokers, with low operating cost, who connected the offshore manufacturers with end-users. The end-users and their engineers have a need to connect with service providers to accomplish installation and management of their AC adsorption systems.
With the Internet, virtual companies have been created that allow several companies to provide the total service historically provided by single AC firms. These virtual firms will form to solve specific problems. After solving the problem the firms will disband, only to form new team members to solve new problems. One good website, which illustrates the virtual company phenomena, is www.activatedcarbon.com . Customers still prefer to get their AC and supporting services from one firm. Someday, we may see some firms doing business like they did 20 years ago, but there’s a long way to go. With low AC prices, many of the large U.S. manufacturers owned by conglomerates have been sold or may be sold. Profit margins in the AC industry don’t meet expectations of big conglomerate business; however, the demand for AC and supporting services will continue to grow. Firms that can adjust to the present market changes should do well over the long term. They will need to be innovative and provide new products and services.
In the beginning, if you had an AC application problem, one or two telephone calls got it solved with the aid of a large AC manufacturer. Some large firms now refer their customer service needs, outside of the AC sale, to service providers who don’t sell AC or other competing products but do offer AC application expertise. The large firm still wants to sell you AC and realizes solving your problems will help their initial and follow-up sales and improve user satisfaction. If you call on your AC manufacturer or supplier and they no longer provide technical support, ask for names and telephone numbers of their recommended contacts. They still want to help you, but you need to communicate the right questions to get the task done. Thus, low AC price has created business opportunities for entrepreneurs with specialized skills.
You don’t learn about the practical applications of AC in college or technical school. U.S. carbon users and engineering firms now must learn the basics and advanced practical knowledge about activated carbon adsorption systems. Today, entrepreneurs are providing training courses, consulting services, and laboratory testing on AC and related sorbent industries. These entrepreneurs are actually helping the new era of AC manufacturers and suppliers. Providing a larger number of knowledgeable individuals for AC manufacturers will increase their AC sales. If the manufacturer/supplier’s goal is to sell the best and lowest priced AC, there’s a need for smart AC users who can handle the problems once solved by large manufacturers.
Georgiana Riley, CEO and president of TIGG Corp., of Pittsburgh, gave a “CEOs Speak” discussion at the 9th International Activated Carbon Conference and covered some ideas presented in this article. CEOs or their representatives are welcomed to present their views on the sorbent industries. The next “CEOs Speak” will be Sept. 27 in Pittsburgh.
About the authors
Dr. Henry G. Nowicki directs PACS Inc., of Pittsburgh, a laboratory testing and consulting service. He has published over 100 articles about environmental issues and activated carbon adsorption and has been an expert witness in over 30 legal cases. He is a member of WC&P’s Technical Review Committee. He can be reach by email: [email protected]
Dr. Mick Greenbank provides special projects, consulting and training at PACS Inc. He teaches “Selecting the Best Activated Carbon for the Application.” He can be reached by email: [email protected]
Barbara Sherman directs the PACS short course and focused conference programs. PACS provides 57 different, one-to-three day courses and four two-day annual focused conferences. Four short courses are on activated carbon and PACS hosts the annual September International Activated Carbon Conference in Pittsburgh. She can be reached by email: [email protected]
All authors also can be reached at PACS at (724) 457-6576, (724) 457-1214 (fax) or website: www.pacslabs.com