Infectious Diseases Can Spread Via Drinking Water

By Kelly A. Reynolds, MSPH, PhD The ongoing 2019 novel coronavirus outbreak reminds us how rapidly infectious agents can travel the globe. Today it is possible to be anywhere in the world within hours. Our […]

The Modern Service Plan

By Erik Koglin Have you ever gone to a customer’s home to check an error on a water treatment system to find out it only required a few button-pushes? Since you were already there, maybe […]

Water Softeners – It’s All in the Family

By Rick Andrew Many of us are familiar with the concept of product families. This idea runs across many industries and product types and has common themes. Small-, medium- and large-size versions of a product […]

The Evolution of the Water Conditioning Control Valve

By Gary Battenberg Consumers today who enjoy the benefit of soft or conditioned water for their homes have the advantage of automatic backwash filters and demand-initiated regeneration (DIR) water softeners. These products are manufactured or […]

‘Healthy Home Experts Since 1924’

By Donna Kreutz Joe Urso has had a close connection to Aerus since he was a little boy growing up in Connecticut. The company started with vacuum cleaners, then expanded into water conditioning and air […]

For 2020, the Buzzword is CX – Customer Experience

By Dale ‘DataDale’ Filhaber People are now used to instant access, seamless customer service and a speedy turnaround on their needs. Consumers are Amazon Prime’d. They want what they want and they want it now; […]

EOS Supports WWIF Mission in Nicaragua, Benefits Thousands

By Wishing Well International Foundation EOS International received $9,300 (USD) in funding from the Wishing Well International Foundation (WWIF) in October 2019 to increase the number (and health) of people with access to safe drinking […]

WQA 2020 Annual Convention & Exposition Schedule

(All times and sessions are subject to change) March 31, 2020 8:15-9:45 a.m. W205AB: Leadership Lessons: Articulate Your Passion Candice M. Wentling MWS, Director, Certified Action 10:00-11:30 a.m. W205AB: Recruit to Win: Winning the War […]

People

Hubbard named Director at Canature Jeff Hubbard has been appointed Director of Sales–US Independent Dealers at Canature WaterGroup (CWG). He has held successive sales roles at CWG, most recently serving as the Director of Commercial […]

An Industry Training Veteran’s View: The Evolution of Trai...

By David H. Martin Last June, at the 2019 Water Leaders Summit sponsored by The Water Council, I became reacquainted with David Scurlock. Nearly two decades earlier, he was the subject of a marketing column […]