Water Conditioning & Purification Magazine

Level instruments

Sunday, March 15th, 2020

Endress+Hauser introduces the Liquiphant FTL51B and FTL41 vibrating-fork (vibronic) level instruments. The FTL51B features industry 4.0 and IIoT capabilities. The FTL51B can be used in storage tanks, containers and pipes for point-level detection of all types of liquids. The instrument’s vibronic sensor is not affected by changing media properties, flow, turbulence, gas bubbles, foam, vibration or build-up and works in process temperatures of -58 to 302°F (-50 to 150°C) and pressures up to 1,450 psi (100 bar). The economical, general-purpose FTL41 is similar to the FTL51B, but works at lower pressures, up to 580 psi (40 bar) and with a narrower temperature range of -40 to 302°F (-40 to 150 °C).

Leak detection system

Sunday, March 15th, 2020

Water Management Systems Inc.’s 2020 CES Product of the Year, WaterSwitch®, works on the Direct Water Allocation principal. This means the valve that allows water to flow opens and closes automatically based on when water is used. The valve opens and closes in less than one second. When the valve is closed, dual-pressure sensors monitor for any leaks. A water meter will quantify usage and also the amount of the leak. Protected by two US patents, (11 International and additional US patents pending), it is US EPA WaterSense-approved The company is currently seeking dealers and distributors.

Illustrated plumbing guide

Sunday, March 15th, 2020

The International Association of Plumbing and Mechanical Officials (IAPMO) announces the release of the 2021 edition of the National Standard Plumbing Code – Illustrated (NSPC). The updated 2021 NSPC provides the latest information about common materials, fixtures, devices and equipment systems used or installed in plumbing systems. This new edition is printed in the popular illustrated format, with comments and illustrations clearly shown as supplemental information. The illustrations and supplementary notes make it an indispensable training tool.

High-pressure housings

Sunday, March 15th, 2020

QMP Inc.’s high-pressure housings are made from the highest quality reinforced polypropylene. Designed to be chemical resistant, Slim Boy and Grande Boy exceed industry standards and are proudly manufactured in the USA. The QMP400-20BK housing holds one standard 20” L x 4.5” W (50 x 11-cm) water filter cartridge. The QMP400-2025 housing holds one standard 20″ L x 2.5-inch W (50 x 6-cm) water filter cartridge. Both are ideal for a wide range of applications, including residential, commercial and industrial uses.

Commercial RO system

Sunday, March 15th, 2020

Blue Water Group introduces the compact and robust Bluewater Pro, a powerhouse POU water purifier. It helps both professional kitchens and homes create their own near-endless supply of pure water for cooking, washing and drinking. The system delivers 1,825 gpd (6,908 L/day) of on-demand RO-purified water for dishwashers, ice makers, coffee makers, steam ovens, produce misters and more. Compact, energy efficient and maintenance friendly, Bluewater RO purifiers have a 60-percent recovery rate, which saves money and the environment.

Smart water detection system

Sunday, March 15th, 2020

John Guest is now offering StreamLabs® Smart Home Water Monitor, which provides real-time leak prevention, 24/7. It uses advanced ultrasonic technology and can alert users when problems arise. The unit can be installed in less than five minutes with no tools or plumbers required. Attach the monitor to the main water line with zip ties after downloading the app and connecting to Wi-Fi. Calibrate and plug in the monitor, then adjust and set alerts.

Membrane guide

Sunday, March 15th, 2020

Elsevier announces the publication of Current Trends and Future Developments on (Bio-) Membranes: Reverse and Forward Osmosis: Principles, Applications, Advances by Angelo Basile, Alfredo Cassano and Navin Rastogi. This book covers the important aspects of reverse osmosis, forward osmosis and their combination in integrated systems, along with their specific and well-established applications. It offers an overview of recent developments in the field of forward and reverse osmosis and their applications in water desalination, wastewater treatment and more. General principles, membrane module developments, fouling, modeling, simulation and optimization of both technologies are also covered.

Dome hole tank

Sunday, March 15th, 2020

Clack Corporation introduces a revolutionary design for Dome Hole Tanks, which have a large dome opening with a proprietary coarse-thread design. They open easily to clean, allowing no media to be trapped. The company also designed a unique funnel to be used for refilling media that fits securely in the dome hole with a wide open area for easy filling. It features a groove lock that keeps it in the proper orientation.

Shim O-rings are also available that provide 60° and 120° offsets for Clack control valves, if needed. Now available in 10”x 54” (25 x 137 cm) size. Sizes available in second quarter 2020: 12”x 52” (30 x 132 cm) and 13”x 54” (33 x 137 cm). Visit Clack’s WQA Booth #401.


Infectious Diseases Can Spread Via Drinking Water

Sunday, March 15th, 2020

The ongoing 2019 novel coronavirus outbreak reminds us how rapidly infectious agents can travel the globe. Today it is possible to be anywhere in the world within hours. Our increasingly mobile society means that diseases that used to seem exotic and distant can impact any population. Of the 50 most deadly infectious diseases, approximately a third may be transmitted by drinking water.

The top deadliest diseases from drinking water
The following is a summary of the top deadliest diseases known to infect humans that have a waterborne transmission route ranked from the least to most deadly (numbers in parentheses indicate ranking). Table 1 includes these and other infections that made the list, considering all transmission routes.(1)
Lassa fever (49) was originally discovered in the late ’60s in Lassa, Nigeria. That country reported that a new outbreak began in January 2020 with over 1,700 new cases suspected. An estimated 300,000 infections occur annually.(2) Although primarily endemic in West Africa, rodents are an intermediate host and can transmit the disease to people. Ingestion of contaminated food and water is another common transmission route. Symptoms may progress to hemorrhaging, fever and multiple organ failure.
Rabbit fever (48), also known as tularemia, is caused by the bacterium Francisella tularensis. This highly contagious organism causes an average of 126 cases per year in the US. Tularemia can be spread through arthropod bites, contact with infected animal tissues, inhalation of contaminated aerosols and ingestion of contaminated food or water. Historically, F. tularensis has been utilized as a bioweapon. Thus, officials monitor carefully for increases that might indicate foul play.
Taenia solium (46) is a type of tapeworm found in pork whose larval stage causes a disease known as cysticercosis. The disease spreads through feces-contaminated food or water from an infected person. Larvae then invade the central nervous system tissues. Endemic in Latin America, cases are routinely diagnosed in US-born residents.(3)
Rotavirus (45) is the number one cause of childhood diarrhea worldwide. Although the availability of a vaccine dramatically reduced the number of rotavirus deaths, an estimated 215,000 are still attributed to this organism.(4)
The majority of cholera (42) cases can be treated with oral rehydration solutions but in many areas treatments for the severe, acute watery diarrhea is not available. It is estimated that up to four million cases and 143,000 deaths occur from the bacterium Vibrio cholerae annually. The current (seventh) pandemic hit South Asia in 1962, Africa in 1971 and the Americas in 1991.(5)
Typhoid fever (42) cases are estimated as high as 22 million with 210,000 deaths annually. Spread via food and water contaminated with Salmonella enterica serotype typhi and paratyphi, it’s the largest global burden in in the developing world.
Shiga toxin-producing Escherichia coli (E. coli) (40) causes severe outbreaks of food and waterborne disease. The disease is usually self-limiting but may progress to bloody diarrhea and the deadly haemolytic uraemic syndrome (HUS), which can result in acute renal failure. Children and the elderly are most at risk.
Botulism (31) is the most deadly toxin known. Produced by the bacterium Clostridium botulinum, the toxin is destroyed by conventional drinking water treatment but can spread via intentional acts of contamination. A powerful neurotoxin, botulism death usually occurs following muscular paralysis and respiratory failure.
Legionnaire’s disease (31) is spread via water aerosols from showers, cooling towers, fountains and hot tubs. The Legionella pneumophila bacteria grows in premise-plumbing systems. The 10,000 cases of Legionnaire’s disease reported in the US annually are thought to be a large underestimation of the true disease burden. The elderly, smokers and people with chronic lung disease are most at risk.
Anthrax (31) spores are produced by the bacterium Bacillus anthracis and are commonly found in soil and infect domestic and wild animals feeding on outdoor plants and grasses. Once inside the human body, the spores become active, multiply and produce potent toxins leading to severe illness and death.
SARS (29) or Severe Acute Respiratory Syndrome (which became a global threat in 2003), is caused by a strain of coronavirus. Symptoms similar to influenza complicate rapid and distinct diagnoses. Respiratory illness is often accompanied by severe diarrhea. Although rare, case-fatality rates may be as high as 50 percent.
Guillain-Barré syndrome (27) is a chronic autoimmune condition that attacks the nerves, causing a paralytic illness similar to polio that can progress to total body paralysis and death. Although the exact cause is unknown, the syndrome often occurs following acute infections from respiratory or waterborne microbes, including influenza, Zika and hepatitis A viruses.
Listeriosis (18) is caused by the food and waterborne bacterium Listeria monocytogenes. Found commonly in soft cheeses and ready-to-eat meat products, infections may become invasive and lead to severe health outcomes including septicemia, meningitis and spontaneous abortion.
MERS (Middle East Respiratory Syndrome) (15), like it’s relative SARS, may be spread by the respiratory and fecal-oral route. First reported in 2012, MERS is the most deadly virus with a possible waterborne route on our list of top 50 infections, with a death rate of over 34 percent.

Minimizing endemic and epidemic waterborne disease
The only disease that has been successfully eradicated from the globe is smallpox. As microbial hazards continue to emerge due to mutations or expanded routes of transmission, efforts to contain their spread will be promoted. Most microbial pathogens spread via potable water supplies can be removed or inactivated by the use of POU drinking water treatment devices. Therefore, POU device technology designed to remove microbes is recommended to control endemic and epidemic illness risks.

(1) Coronavirus continues to spread – Deadliest infectious diseases in the world, ranked – Pictures – CBS News. Available at: https://www.cbsnews.com/pictures/deadly-diseases-infectious-world-ranked/. (Accessed: 19th February 2020).
(2) Lassa Fever | CDC. Available at: https://www.cdc.gov/vhf/lassa/index.html. (Accessed: 17th February 2020).
(3) Sorvillo, F.J. et al. Cysticercosis-related Deaths, California. Emerg. Infect. Dis. 10, 465–469 (2004).
(4) Tate, J.E. et al. Global, Regional, and National Estimates of Rotavirus Mortality in Children < 5 Years of Age, 2000-2013. Clin. Infect. Dis. 62, S96–S105 (2016).
(5) WHO. Fact sheets| Cholera. WHO 66, 432–438 (2019).

About the author
Dr. Kelly A. Reynolds is a University of Arizona Professor at the College of Public Health; Chair of Community, Environment and Policy; Program Director of Environmental Health Sciences and Director of Environment, Exposure Science and Risk Assessment Center (ESRAC). She holds a Master of Science Degree in public health (MSPH) from the University of South Florida and a doctorate in microbiology from the University of Arizona. Reynolds is WC&P’s Public Health Editor and a former member of the Technical Review Committee. She can be reached via email at reynolds@u.arizona.edu

The Modern Service Plan

Sunday, March 15th, 2020

By Erik Koglin

Have you ever gone to a customer’s home to check an error on a water treatment system to find out it only required a few button-pushes? Since you were already there, maybe you added an overall maintenance check-up or cleaned up the equipment to help justify the trip. Whether you charged for the service or not, you may have wondered if this was the best way to be spending your customer’s time—not to mention your own.
There are ways to avoid these types of service calls (that sometimes seem to take more time than they are worth) by using modern technology. As more and more products become available with WiFi capabilities, you could build service plans on systems with these features that can help eliminate unnecessary trips, while actually increasing the level of service you provide your customers. By leveraging the latest technology, your business can uncover consistent revenue streams and develop a greater loyalty with your customer base.

The dealer benefits of WiFi
When it comes to WiFi technology for water treatment equipment, there are benefits to both the consumer and your business. With the easy download of an app, consumers can monitor water usage, receive low-salt alerts and set their system to vacation mode, all from the convenience of their phone. While some tech-savvy customers see these features as real benefits, few may actually be monitoring their system on a daily basis. Fortunately, WiFi connectivity also opens doors to profitable opportunities for dealers who offer this technology on the systems they sell.
With a WiFi enabled unit, every piece of info that’s in a system’s control board, every part of diagnostic data, real-time flow data and water usage, can be seen and adjusted remotely by you from within your office. The only time you have to be in front of a unit would be for a mechanical repair, which you can also attempt to identify using WiFi technology. So, when a customer calls you with an issue, you can remotely troubleshoot, diagnose and in many cases even fix issues, by performing remote resets, initiating immediate or delayed regenerations and silencing alarms on systems. These are problems you’d typically have to schedule for a visit to the customer’s home, requiring coordination and travel time on your end and likely an inconvenience on the customer’s end.
Dealers can easily monitor systems remotely with WiFi technology, keeping them working at peak efficiency. Many water systems are in basements, well houses or crawl spaces, so they’re out of sight and out of mind. Often, if there’s an error in a system, a homeowner might not even know about it right away. Now, by simply enabling notifications from the equipment directly to you, you can personally alert the homeowner quicker and offer a fix before they may even know there’s an issue.

Adopting a recurring revenue model
Today’s consumers are accustomed to subscription-based payment models. From streaming TV and music to meal- and clothing-box deliveries, so many day-to-day aspects of our lives utilize subscriptions and plans. With WiFi, dealers can easily adopt this widely used and accepted service and payment structure to their business as well.
Many dealers currently offer additional services or maintenance plans designed to meet the needs of their customers post-sale. For example, some customers can’t or don’t want to haul heavy bags of salt into their basements. Others aren’t sure when to change filters or simply don’t have the time to manage another piece of equipment in their homes. These are all perfect opportunities for dealers to generate additional revenue, connect with customers and elevate the perception of their businesses.
WiFi technology, however, can take service and maintenance plans to the next level. With remote access to systems, dealers can offer subscription-based monitoring services. As part of this service, the homeowner can rest assured that their investment and lifestyle is being maintained at the highest performance level possible. By utilizing WiFi as a service platform, you not only have a solid recurring revenue business model, but you improve customer relationships and generate more sales and marketing opportunities than one-time transaction business models.
Any lost traditional trip-charge or service revenue will be offset through the annuity income generated from ongoing subscriptions. The time saved from eliminating unnecessary travel and on-site service visits can be applied to other more profitable business tasks like sales, training and new-product installation. Last, but arguably most importantly, subscriptions and plans act as a traditional rental program has for years, by adding significant value back into the dealership.

Warranty versus service subscriptions
Customers may wonder why they need a service subscription, if the product they purchased already offers a warranty. This is the perfect opportunity for you to educate them on the differences between the two and the importance of ongoing maintenance. One easy way to think about it is in relation to a vehicle. Your car has a warranty that covers manufacturing defects on the various parts that make up your car. That doesn’t mean, however, your car does not require ongoing maintenance like oil changes, filter changes and tune ups. And, when you properly maintain anything mechanical, you can expect it will work more efficiently and last longer.

Set your dealership apart by elevating your service
Think about the last time you ordered something online. Typically, you receive an order confirmation, shipping confirmation and sometimes even a delivery notification. All of these communications are meant to serve as touch points that elevate the level of customer service a company provides. The more you’re informed, the more confident you are and the more likely you are to order from them again. As technology continues to advance, consumers are expecting a higher level of service, wanting access to more information on everything they buy.
Similarly, by using WiFi technology in your water treatment business, you can provide a more attentive level of service that’s informative, helpful and convenient for your customers. Monthly subscriptions keep equipment operating optimally, while you’re continually being positioned as an expert solution provider who remains top of mind should other water treatment needs arise.

Trust a tried and true partner
When it comes to solving tough water challenges or understanding water treatment equipment, you have your bases covered. As new technologies emerge, however, it can be difficult to keep up. That’s why it’s important to choose a knowledgeable partner who can provide the right training and support to help you navigate a world of technological advancements in a rather traditional industry. A true ally will also help you explore ways to transform traditional service plans into modern service plans utilizing WiFi technology. Add predictability to your business’ growth with recurring revenue and convert one-time transactions into loyal, life-long customers.

About the author
Erik Koglin currently serves as the National Channel Manager for Water-Right, Inc. after nine years in the water treatment industry. He holds a Bachelor’s Degree in business marketing, as well as a professional certificate from the University of Wisconsin in professional sales. Koglin can be reached via email at erik.koglin@water-right.com.

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