Water Conditioning & Purification Magazine

How to approach bigger applications

Thursday, April 9th, 2015

Kurt C. Peterson, Publisher

Maybe you are reading this as you are preparing or are in transit to WQA Aquatech 2015 in Las Vegas, NV. If so, this issue is a companion to some of the educational sessions and presentations that will be must-see events for those seeking to branch out. Although the economy has begun to improve, there are still broad gaps that need to be filled, such as finding suitable and qualified employees, examining additional markets and learning about commercial or industrial projects.

The means to an end sometimes requires more detailed examination than one would initially believe. Such is the case with commercial and industrial water treatment. For the dealer who has been successful in the residential water treatment market and wants to branch out into other projects, a great deal of self-education is the first task to accomplish. For a few years now, WQA has been hosting presentations for dealers and manufacturers who wish to take on the challenges of C&I applications. Larger dealers have become mentors to other dealers who seek to engage this much broader market. There are pitfalls and there are rewards. Not everyone is suited for these much larger and more complex applications.

In our commercial and industrial issue, we look at these prospects. Gary Battenberg of Parker Hannafin, discusses with WC&P International staff the realities of emerging trends and what it will take for dealers to take advantage of them. Rick VanSant of UV Pure offers a case study for a resort that sought to end its water quality difficulties with UV disinfection, after being under a boil-water advisory for a decade. Greg Reyneke offers insight to those who would like to engage the commercial market with a no-nonsense and practical approach to market entry. Dr. Kelly A. Reynolds, Public Health Editor, discusses industrial waste risk and management, which ultimately affects potable water supplies. It is this aspect of water treatment that begs attention from consumers and dealers. What comes out of the pipe at the plant may not be what comes into the house and the need for suitable treatment at homes and businesses is increasing.

Conference season has already begun and as we make our way to Las Vegas, we hope you will stop by booths 737 and 739 and bring a friend. Have them fill out a subscription form to ensure they, too, get to enjoy the benefits of being well-informed and up to date on the water treatment market by having access to WC&P International on a regular basis. Drop off your business card with a short note if you happen to miss us. We’ll be there and everywhere, just like you, seeking out the latest and greatest that industry manufacturers and suppliers have to offer!

Industrial Waste Risk and Management in Drinking Water Sources

Thursday, April 9th, 2015

By Dr. Kelly A. Reynolds

Industrial waste production is a reality of life. Management of waste discharges from manufacturing, agriculture and other processes involves making a series of decisions influenced by the level of known, or perceived, risks and best practice approaches. In 1972, the Clean Water Act (CWA) was implemented by the US EPA to control pollutant discharges from point sources into navigable waters. Discharge levels are now controlled by the National Pollutant Discharge Elimination System (NPDES) permit program, which is designed to limit contaminant levels in water to below admissible standards. While these regulations and related programs have dramatically improved the tracking and management of industrial waste pollution, many data gaps have been identified, leading to uncertainty in exposure and risk assessments. POU drinking water treatment provides one of the few options where individuals can exercise control over potentially harmful pollutant exposures.

A transparent problem
Information on toxic environmental releases is publicly available on the US EPA website and easily searched by geographical areas of interest1. The Hazardous Waste Report, published biennially, provides information on large-quantity generators of hazardous waste and treatment, storage and disposal practices. Information from ongoing or old cleanup sites from areas of accidental spills or leaks can also be found in brownfields and superfund site databases. Hazardous waste information is kept in the national Resource Conservation and Recovery Act Information (RCRAInfo) inventory system as hazards are tracked from generation to transportation, treatment storage and eventual disposal.

Perusing these databases for national status and trends reveals one main fact: there is no shortage of transparency. The Toxic Substances Control Act (TSCA) requires US EPA to keep a list of chemicals manufactured or processed in the US. The initial TSCA Inventory was published in 1979 and soon amassed 62,000 chemical substances. Seemingly endless amounts of data are available on the use and disposal of chemicals. Currently, over 84,000 chemical substances are on the list with safety assessments available for around 200.

The Toxic Release Inventory (TRI) keeps track of over 600 compounds that are known human health or environmental threats. Industries must report the amount of these toxic compounds that were released into the environment, either to air, water or land. Program advocates claim that the transparency of the program drives industries toward more responsible management of hazardous agent disposal. Seemingly endless amounts of data are available on the use and disposal of chemicals. Not all toxic compounds, however, are listed in the TRI. The magnitude of the data gap causes unrest among many stakeholders.

Compliance and criticism
The Clean Water Act mandates that states and territories report when waters do not meet their designated use (i.e., for drinking, fishing or swimming). The act further requires that identified sites be ranked for assessment of how much pollutant can be discharged for the waterway to still meet regulatory standards of quality. This value is known as the total maximum daily load (TMDL). Over the last 20 years, approximately 65,000 TMDLs have been developed but the number of impaired waters remains staggering.

Many states list thousands of impaired waterways. Pathogens, nutrients, metals, eutrophication, sediment, PCBs and mercury are the top causes of water impairment but the list of other causes is long and varied. Concerning events range from leaking underground storage tanks or toxic spills to consumer or commercial use of pesticides, fertilizers and petroleum products. Searching the quality of your own local waterways is easy via the US EPA How’s my Waterway? site, but how to translate that information into public health benefits is less obvious2.

While federal standards provide a legal framework for compliance and consequences, criticism over relatively small and loosely applied enforcement is common among accusations of worsening water quality3. Officials responded by pointing out that, “much of the country’s water quality problems are caused by discharges from non-point sources of pollution, such as agricultural runoff and storm water flows, which cannot be corrected solely through enforcement.” Unlike point-source pollutants that originate from a single site, such as an industry discharge point, non-point sources are largely unregulated.

Emerging hazards
In 2009, US EPA initiated efforts to strengthen the US chemical management laws while developing new regulatory risk management actions for particular pollutants, such as lead, formaldehyde and nanoparticles. Under scrutiny of inactivity following the 1972 promulgation of the Clean Water Act, the agency further announced efforts to develop action plans for 10 chemicals and gather information where gaps existed in chemical risk assessment 4. Increasing public access to information about chemicals and environmental monitoring and contamination evidence was a big part of the targeted expansion as well. By 2012, US EPA identified 83 chemicals for detailed assessment and created a plan to assess additional chemicals each year. Priority was given to chemicals that were potentially harmful to children, causing reproductive or developmental effects, or used in children’s products. In addition, those known or suspected of causing cancer or neurotoxic effects and thought to persist in the environment and bio-accumulate were of primary concern.

Most recently, the 2014 list of chemicals slated for some type of action (i.e., regulatory action to label, restrict or ban a chemical, or to require additional data for risk determination) included: Bisphenol A (BPA), Decabromodiphenyl ether (decaBDE), Hexabromocyclododecane (HBCD), Nonylphenols and nonylphenol ethoxylates (NP/NPE) and a variety of phthalates (dibutyl phthalate (DBP), butyl benzyl phthalate (BBP), di(2-ethylhexyl) phthalate (DEHP), di-n-octyl phthalate (DnOP), di-isononyl phthalate (DINP), di-isodecyl phthalate (DIDP) and di-isobutyl phthalate (DIBP). Various legislators recently proposed more stringent laws for chemical safety assessments, placing increasing responsibility on manufacturers for risk assessment and management, but these were not enacted. Critics of increased legislation point out that existing laws are sufficient but poorly enforced.

POU safeguards
Assessment of waterways as a potential source of drinking water involves a series of steps that include: 1) determine the source and flow of water and possible pollutants mapped from the region; 2) develop an inventory of possible contamination sources, such as landfills, septic systems, farming operations, mining and other industries and 3) determine the susceptibility of the supply with identified contamination sources. The latter step sometimes involves a susceptibility ranking of the water source. These assessments provide key information for developing use and protection limits in the community but offer little in terms of personal risk. With so many chemicals in use and so many applications, combined uses and sometimes subtle health effects, understanding the long-term impacts of chemical exposures in the environment is extremely complex. Despite great regulatory advances since the passing of the Clean Water Act and other laws, evaluation and regulation of environmental contaminants is a slow and tedious process.

Pollutants discharged into the environment reach vulnerable populations via contaminated food, air and water routes. Perhaps one of the easiest points of personal control is the waterborne route. Despite varied forms of contaminants (organic, inorganic, radioactive, microbial), POU devices can dramatically reduce exposures, resulting in reduced human health risks. Broad spectrum, multi-barrier technologies are available to address multiple, emerging and unknown hazards simultaneously.


  1. US EPA, Envirofacts: topic searches, US EPA, [Online]. Available: www.epa.gov/enviro/facts/topicsearch.html. [Accessed 10 March 2015].
  2. US EPA, How’s my waterway? [Online]. Available: watersgeo.epa.gov/mywaterway. [Accessed 10 March 2015].
  3. “Clean water laws neglected, at a cost,” The New York Times, p. A1, 12 September 2009.
  4. US EPA, Enhancing EPA’s Chemical Management Program, US EPA, 8 January 15. [Online]. Available: www.epa.gov/oppt/existingchemicals/pubs/enhanchems.html. [Accessed 10 March 2015].

About the author
Dr. Kelly A. Reynolds is an associate professor at the University of Arizona College of Public Health. She holds a Master of Science degree in public health (MSPH) from the University of South Florida and a doctorate in microbiology from the University of Arizona. Reynolds has been a member of the WC&P Technical Review Committee since 1997. She can be reached via email at reynolds@u.arizona.edu.

Standards for POU/POE Activated Carbon Systems

Thursday, April 9th, 2015

By Rick Andrew

Many people in the POU/POE industry have heard of NSF/ANSI42 and NSF/ANSI 53. These standards have been around for many years and there are a large number of products certified to them. A fair number of industry professionals further understand that these two standards cover activated carbon technology and that the majority of the products certified to them use activated carbon or carbon blocks as the primary treatment technology. What some folks don’t understand about these standards, though, is why there are two of them. After all, there is only one standard for POU water softeners: NSF/ANSI 44. And NSF/ANSI 58 is the only standard for POU RO systems. Ultraviolet systems are covered by one standard: NSF/ANSI 55. And the only standard for POU/POE distillation systems is NSF/ ANSI 62.

Two standards—one technology
The reason there are two standards for one technology is because of the complexity of testing for contaminant-reduction claims and also the desire to for highly rigorous test methods for claims related to contaminants with health effects. So, we therefore have two standards:

  1. NSF/ANSI 42–Drinking water treatment units–Aesthetic effects
  2. NSF/ANSI 53–Drinking water treatment units–Health effects

NSF/ANSI 42 covers all aspects of these products (material safety, structural integrity, general requirements, contaminant- reduction, product literature), although the contaminant- reduction claims are limited to claims of aesthetic treatment of the water. NSF/ANSI 53 is similar and parallel in terms of scope, except that the contaminant-reduction claims are limited to claims of reduction of contaminants with health effects. Given that the split in the standards is related to the contaminant- reduction claims, it is then logical that many elements of these two standards are identical or very similar. Essentially, the two standards parallel each other for all of the requirements except contaminant-reduction testing. A summary of these common elements is presented in Figure 1.

Increased rigor for health claims
NSF/ANSI 42 includes detailed methods and an overall conservative approach to requirements for claims of contaminant reduction. Plumbed-in systems are tested with a relatively high inlet pressure and POU systems are cycled on and off to simu- late consumer usage. The rate of cycling results in an accelerated usage pattern. Samples of the influent (contaminated) and product (treated) water are collected over the life of the product at various intervals, depending on the specific contaminant being tested, to assess performance on an ongoing basis.

The contaminant-reduction test methods under NSF/ANSI 53, however, build on those in NSF/ANSI 42, but take the requirements to a much higher level. The intent is to have a very high degree of confidence in the performance of systems that conform to NSF/ANSI 53. There are many aspects of the increased rigor, from the end point of the test to the fact that flowrate is not con- trolled by the laboratory, and much more. Figure 2 summarizes various criteria in the test methods under these standards and allows a comparison to demonstrate the ways in which NSF/ANSI 53 deviates from NSF/ANSI 42 in order to make the tests more difficult, creating exceptional confidence in conforming systems.

Basically, in each case where there is a difference in the test methods, the difference is such that NSF/ANSI 53 has a more difficult or more protective test condition. When all of these differences are considered together, the sum total is quite considerable in terms of establishing consumer protection.

Considerations for certification
As we have seen in Figure 1, there are many similarities in requirements between the two standards. These similarities in various test requirements and other criteria in NSF/ANSI 42 and NSF/ANSI 53 create some unique considerations and opportuni- ties to leverage test results when it comes to product certification.

Many products are certified to both NSF/ANSI 42 and NSF/ANSI 53 because the manufacturer makes both aesthetic and health claims on them.

  • One material safety evaluation, including one extraction test, is sufficient to certify a product to both standards.
  • One set of structural integrity tests is sufficient to certify a product to both standards.
  • One evaluation of general requirements is sufficient to certify a product to both standards, although evaluation of a performance indication device is not required if the certification will be only to NSF/ANSI 42.
  • Product literature that conforms to either standard will need only minor edits to conform to both standards, because most of the required statements for product literature are included in both.

Achieving clarity
Over the years, there have been various misconceptions related to NSF/ANSI 42 and NSF/ANSI 53. Some thought that because NSF/ANSI 42 included the words aesthetic effects in the title, that it did not include a material safety evaluation or extraction testing. Of course, it does. Others thought that the requirements for material safety were different between the two standards, leading to two extraction tests being required to certify a product to both standards. One extraction test, however, is sufficient to establish conformance to both. The difference in the two standards is related to the fact that the NSF Joint Committee on Drinking Water Treatment Units is committed to the protection of public health. They demonstrated their commitment by developing an entire standard, NSF/ANSI 53, specifically to spell out the conservative contaminant-reduction test methods that are appropriate for claims of reduction of contaminants with health effects.

About the author
Rick Andrew is the General Manager of NSF’s Drinking Water Treatment Units (POU/POE), ERS (Protocols) and Biosafety Cabinetry Programs. He has previously served as the Operations Manager and, prior to that, Technical Manager for the program. Andrew has a Bachelor’s Degree in chemistry and an MBA from the University of Michigan. He can be reached at (800) NSF-MARK or email Andrew@nsf.org.

Fools Rush In

Thursday, April 9th, 2015

By Greg Reyneke, CWS-VI

Each spring, we discuss commercial and industrial water treatment with our readers, and each spring, I field a number of calls from dealers across the country needing help on projects where they have engaged something more complex than their skill set could handle. While tackling commercial and light industrial work can be a natural expansion of the work that you already do, please, please understand that commercial and industrial systems are not necessarily just bigger versions of residential systems. This is like comparing a Mini Cooper compact car to a Mack semi-truck. While they are conceptually similar, one is not merely a bigger version of the other.

Figure 1

Figure 1

With the average residential water softening application, the worst thing that can happen when it doesn’t work properly is an inconvenience in the customer’s lifestyle, a temporary increase in expense and a clean-ing burden. If the softener in a laundromat fails, the soap doesn’t work as well; if the softener at a car wash fails, the cars aren’t as clean and the RO membrane(s) will fail faster. If a softener fails for a critical boiler protection application (even a small softener), the consequences can be catastrophic and devastatingly expensive. The consequences of failure, therefore, are really what differentiate commercial and industrial from residential applications.

When you’re evaluating the client’s application, be sure to carefully understand what the true consequences of failure are so that you are able to meet and exceed their expectations for deployment, longevity and redundancy. If you still want to work in the commercial and industrial sector, before tacking the first project you need to learn about the process or application, understand the environment in which you will be working and deploying the equipment, and also understand the legal implications of the work that you are considering.

Process water quality requirements
Each process has certain specific water quality criteria. Whether you’re simply providing a particular quality of water as specified by the project engineer or you’re acting as the consultant to solve a water quality problem, it is important to understand the actual water quality required and create a reasonable set of expectations for yourself and the client. Consult with the manufacturer of equipment to be used in the client’s process to ensure that you consider their operational water quality requirements for best performance, as well as warranty validation.

Site survey
Visit the job site, meet with your prospect and observe the potential location of the treatment equipment. This simple (and frequently overlooked step) will save you a lot of complications and hassles, while demonstrating that you are truly committed to serving their needs. Consider the following:

  • How far is this job site from my office (travel time for installation and service)?
  • What time of day can the installation team have access to the facility?
  • What times of day are convenient to the client (if any) to install a bypass loop?
  • Are there any dimensional constraints to the system (doorways, height, floor space)?
  • Are there any weight limitations (is equipment to sit on a platform or be wall-mounted)?
  • Is there an adequate electrical supply for water treatment equipment?
  • Is there an adequate drain for the water treatment equipment?
  • Are there any specific environmental challenges to deal with (temperature, humidity, vibration, seismic issues, intrinsically safe environment)?
  • Are there any specific drainage restrictions for this project (acid/alkaline discharge, discharge salinity, etc.)?
  • Are there any specific legal requirements to meet for this particular project (increased liability insurance, HAZMAT, OSHA, local licensing, corporate procurement programs, union participation, tribal authority, security clearances, GSA, state purchasing agencies, etc.)?

Don’t be afraid to ask lots of questions; it’s much more important to ask questions now than to wish that you had later.

Process water and operational requirements
Define what your client wants and what you can reasonably deliver.

  • What is the actual quality of the water needed?
  • What continuous and peak flowrates are needed?
  • What delivery pressure is needed?
  • How many hours of run-time will be required per day/operating cycle?
  • How much water will be used per day/operating cycle?
  • Is any major change (increase/decrease) in water consumption to be expected in the near future?
  • What level of redundancy is needed?
  • Does any of the equipment require an ASME stamp?
  • Is an engineer’s stamp required for the equipment and piping design?
  • How soon does the client expect the system to be installed and fully operational?
  • Who will maintain this system?
  • What are the consequences of failure?
  • What payment terms does the client expect?

Your C/I client has a dramatically different set of expectations than a homeowner. Plan for an escalated response to all service issues, as well as a more critical analysis of product water quality.

Water sample analysis
Draw samples of the client’s raw water and have them tested for the organic and inorganic contaminants that will have an effect on the process or interfere with the treatment equipment and process. I generally recommend the following minimum testing panel:

  • Hardness as CaCO3
  • Total alkalinity
  • Iron
  • Sulfates
  • Copper
  • Silicates
  • TDS
  • Free chlorine
  • pH
  • Total chlorine

Perform additional tests as needed, especially if the water supply is non-municipal or in an area where the municipal supply quality is known to fluctuate. Armed with an influent water quality analysis, you’re ready to compare the raw water against the process water requirements. Always use appropriate certified testing facilities. Now is not the time to cut corners or be cheap (there’s never a good time for that).

Equipment selection
Work closely with your equipment vendor to ensure that you specify an appropriate solution for this project. Have a frank discussion about who will be liable if the incorrect equipment or technology is specified,the extent of that liability and what recourse you have to protect yourself. I often see commercial projects where the previous contractor has undersized the equipment or caused an unacceptable pressure drop in the delivered water. Pay particular attention to functional flowrates and pressure drop through the entire treatment train.

Service and preventative maintenance
While periodic service is important for residential water treatment systems, preventative maintenance is critical for commercial and industrial systems. Your equipment manufacturer should have a model preventative maintenance schedule for you that can be tailored to a specific project. Discuss this with the client to ensure that the equipment is properly maintained. Your goal is to prevent or fix problems while they are cheap and easy, with a minimum of operational downtime. If the system includes consumables like acid, caustic, coagulants, flocculants,polymers, chlorine neutralizers, resin cleaners or performance enhancers, be sure to develop a consumables replacement schedule to facilitate easy procurement of consumables by your clients.

Documentation, contracts and purchase orders
Carefully document the expectations of both parties with a reasonable procurement and installation timeline. Carefully review (or have your lawyer do it) all purchase orders and letters of engagement before accepting them, to ensure the terms are as originally negotiated and that you understand lien releases, delay penalties and other commercial terms that will inevitably be included.

Installation should be sub-contracted or performed by your in-house installation team to be on time and within the criteria agreed to by the client. This is not house plumbing and will often require the installer to have additional training, licensing and insurance to complete the work. Consult with the appropriate local code enforcement office to make sure that the project is compliant with all local codes and that the necessary permits have been acquired. In addition to following the law, you’d be wise to follow industry best practices by learning from your peers in magazines like this one, at trade shows (WQA Aquatech is this month in sunny Las Vegas), WQA’s new Modular Education Program (MEP) and from equipment manufacturers. Treat the client’s facility with respect by being punctual, clean and orderly on the job site. Respect their corporate culture and be sensitive to dress codes and job-site behavior.

System startup and commissioning
While selection, sizing and installation are important, the startup cannot be overlooked. This important step involves systematic filling, rinsing, pressurization, sanitization and disinfection of the water treatment equipment as well as sanitizing the downstream piping, fixtures and apparatus. This should be done to prevent contamination that could compromise human health or the client’s workflow. Be especially mindful of new regulations and concerns, like ASHRAE’s proposed Standard 188. Once the system has been properly commissioned, draw samples of the effluent product water and have them tested by the same testing facility as the original tests for uniformity. Save copies of pre- and post-treatment test data in your project binder.

Operator training
Unless you’re planning on having a member of your staff onsite 24/7, you’re going to have to train your client or their employee(s) on the proper, regular operation and maintenance of the water treatment system. This does not take away from your periodic maintenance visits; it empowers them to keep things running between service visits. Take the time to train carefully, as many warranty issues are usually caused by operator error, which inevitably stems from inadequate training.

Documentation and drawings
Be prepared to provide three copies of all Operation and Maintenance (O&M) manuals to the client. Some clients may also require redline or as-built drawings that document the final installation of the treatment device(s). For your own purposes, you should carefully document and photograph the installation location and each component in operational condition to simplify troubleshooting and training. Keep part numbers and vendor information on hand in the project file for when replacement or repair parts are required.

Reasonable expectations are the key to healthy commercial/industrial relations. Commercial and industrial water treatment is certainly not for everyone, and I know many dealers who have built very profitable and rewarding businesses without venturing outside the residential realm. Don’t allow yourself to feel pressured to dive into the C&I market just because your competitors have done so. Be sure that you carefully analyze the risks and benefits,as well as the impact they will have on your company before you over-commit yourself. Don’t be afraid to gracefully withdraw and defer to a more knowledgeable/experienced col-league if you become uncomfortable during the initial discovery process. Don’t be the fool who rushes in.

About the author
Reyneke_Greg_mugGreg Reyneke, Managing Director at Red Fox Advisors, has two decades of experience in the management and growth of water treatment dealerships. His expertise spans the full gamut of residential, commercial and industrial applications including wastewater treatment. In addition, Reyneke also consults on water conservation and reuse methods, including rainwater harvesting, aquatic ecosystems, greywater reuse and water-efficient design. He is also a member of the WC&P Technical Review Committee. You can follow him on his blog at www.gregknowswater.com

Aqua-Aid Systems Define Complete Water Treatment Service

Wednesday, April 8th, 2015

By Denise M. Roberts

Aqua-Aid Systems, Inc.
631 Rt. 12, Keene, NH 03431
Tel: (603) 357-2366
Fax: (603) 357-8572
Employees: Five
Vehicles: Four

Started in 1984 by the late Larry Cushing, Aqua-Aid Systems is a wholly owned subsidiary and separate entity of Cushing and Sons Company, a water well and pump installation and service business. The family- owned company is operated by Bart and Jeff Cushing, who have been in the water supply and treatment industry since they were 12 and 13 years old, respectively (and full-time since completing their college educations in 1979). Over the years, their dedication has reflected itself in service to the industry through a number of positions: President, New Hampshire Water Well Association; President, New England Water Well Association; Director, Vermont Water Well Association; Past Chair, New Hampshire Water Well Board and Treasurer, SW NH Home Builders Association. It is because of their dedication and hard work that the company has thrived and maintains an impressive reputation.

Aqua-Aid started as a national water conditioning franchise supplier, from 1984 until 2013. “We have been a well and pump contractor since 1972 and found there was not a competent organization filling the need in the wells we drilled,” said spokesman Bart Cushing. “You could go drill a well with plenty of water in it, but if it smelled like rotten eggs or looked like tomato soup, the customers were not pleased with the Cushing and Sons brand. We made a conscience decision to make a separate entity with employees whose only focus was to sell and service water conditioning equipment. We looked at available equipment and entered into a 28-year relationship with a national franchise supplier. But, when the supplier chose to become an off- shore entity and moved production to China, our quality concerns caused us to re-think our offerings, given our commitment to our customers.”

“After three years of research, we developed a relationship with Hellenbrand to represent its products and services in our area,” Cushing noted. “We did not take the change lightly. Although we were looking at the bottom line (since we no longer had to pay royalties), the quality of the equipment and manufacturer’s communications were paramount in the decision.” Since 1967, the Hellenbrand family has been producing high-quality water treatment equipment. Their products are renowned for reliability and the company has remained consistently dedicated to innovation while providing top-notch customer service. According to Cushing, the USA-made products are the most technologically advanced and have proven to be extremely low in costly call-backs due to manufacturer defects or design flaws. The varied line of Hellenbrand products solves the regional problems in order: iron, sulfur, manganese, acidic water, hardness. And, although Aqua-Aid is no longer a national franchised dealer, its staff is Hellenbrand, REPCO, Pentair and FPS factory-trained, and will continue to service all the equipment it has sold since it started.

“Another bonus to being in the conditioning side of the business for a water well driller is the referrals to our existing well and pump business,” Cushing said. “Many service calls for quality problems are related to the water delivery system, that is, the submersible pumps and pressure tanks. Most water conditioning companies in our area do not service this need and having this has made us unique in the area. Much of our total revenues come from the resulting work (given our total organization servicing from the well to the pressure tank) through the water treatment equipment to the house feed piping. We work on any system whether we installed it or not. It does not matter; we can take care of the need.”

Meeting the varied needs of customers in the tri-state region of New Hampshire, Vermont and Massachusetts requires dedication and loyalty as well as reputation. “We are very fortunate to have a team of long-term employees,” said Cushing. “John Nazer manages sales and installations while Steve Arsenault manages the service calls and installations. Richard Hayes handles new installations and inventory. Each of them have been with us for 20-plus years. Additionally we have cross-trained employees of the well and pump company who handle in-home salt and supply sales. Our office is staffed by Valerie Gray and Office Manager Bonnie Grenier, who are often the first contacts with our customers. We are very fortunate that all of our people give a damn about the work they perform daily—this is priceless.”

All staff share the belief that what they do is important on many levels and what they provide to their customers is high- quality products, great service and peace of mind. “The most rewarding part is to be able to offer great products that do what they are advertised as doing and solve people’s problems,” Cush- ing said. “On a personal note, having excellent employees that help us to be a responsible employer and an integral part of our community, who daily represent our organization, is a point of personal pride. Given our rural New England location, many of our customers are personal friends and it is very important for us to satisfy their needs in a fair and competent manner. We serve clients from eastern Vermont to western New Hampshire and central, northern and western Massachusetts in the residential, commercial and municipal sectors. We also have a presence in many agricultural and manufacturing facilities. Using REPCO products, we sell and service radon and arsenic reduction units throughout the area.”

For Cushing, the worst challenge he has encountered over the years was having to keep customers happy via refunds and equipment upgrades when his company sold products that did not work properly.”Changing equipment brands has dramatically improved this situation,” he said. “The newest major challenge is to get our name known to the public in the Internet age. The days of just using Yellow Pages are long gone. The expansion of choices of media, from the old AM/FM stations to XM’s 130, using Google AdWords or similar applications, SmartPhones, on-line reviews, etc., all have made this a challenge but constant investment in and monitoring of these platforms has proven to be important.

“Just this past month, we had competitors placing their phone numbers or website on search results for our company. As an owner, you need to continue to spend on marketing but also spend dynamically and not just the old way. It’s been tough teaching this old dog new tricks. If you had told me five years ago that we would be getting our leads via the Internet, I would not have believed it, but I am a believer now. The Internet has become the no- cost phone book, so a web presence is crucial. I have an oft repeated saying: If we never get a chance to give a quote or bid on a job, then we will have a 100-percent chance of losing the sale. So why do we stay in the business? We have over $3 million invested in our rolling stock of equipment drilling wells and supplying people with potable water. If this enterprise helps to keep a positive image of our main company, we are ALL IN!”

Over the next five to 10 years, Cushing said they will continue to grow market share and improve their offerings. “Another long-term challenge is the reduced salt, service and supply sales, given the Hellenbrand line we are now carrying. Two things are happening. Though we operate salt routes two to three times per week, the newer Hellenbrand equipment has dramatically reduced our salt sales. The method and frequency of backwash uses much less salt. With several hundred installations to use as a guideline, the equipment has proven that it does not need service like the old line. Given our rural area and distance between calls, the reduction in these revenues will need to be replaced in some form.”

“In addition, we are seeing many changes in the water treatment industry. We believe more governmental oversight is coming and that it will be bad for water treatment, as it has been for the water well industry. The best way to combat this is vigilance in regard to governmental attempts to control the industry, and doing good work with high ethics. That said, if defective and questionable products are not weeded out, we, as an industry, are begging for oversight. All it will take is one high-ranking official having a bad experience to become an industry liability issue. Contaminants such as radon, arsenic and sodium are providing us with opportunities and the government will continue to be a helpful ally in promoting awareness of these issues as long as the industry produces competent and affordable options to solve these problems.”

As my brother and I approach our 60s with no immediate successor in the wings, the biggest challenge we see is a transition that will give continuity to all entities of the family business and to our (15) total employees. We maintain hope that the baseline we established four decades ago will prove our mettle and encourage others in our immediate realm to consider water treatment as a fine profession for which this business could be their springboard. Until that happens, we’ll continue doing what we’ve always done: be honest, show up for work every day and offer great service when called upon.”

Case Study: POE UV Treatment Ends Decade-long Boil-Water Advisory for Small Water Systems

Wednesday, April 8th, 2015

By Rick VanSant

The Valhalla Lakeside resort installed POE filtration and UV treatment and avoided the costs to plan, build and operate a complex, central water filtration and chlorination system.

Thousands of small public water systems are in operation throughout North America and most face serious challenges for financing, operating and maintaining multi-barrier treatment systems that will provide safe drinking water to the communities they serve. According to the US EPA, more than half of US public water systems are small and serve fewer than 500 people. Data from Statistics Canada suggests that about 15 percent of Canadians (about five million people) are served by small water systems or private wells. Too often these systems operate with inadequate treatment, or in some cases, no treatment. For many of the communities in this situation, boil-water advisories have been in place for years, or even decades, and residents face the constant threat of illness caused by waterborne pathogens.

POE solution gaining acceptance for small water systems
Until recently, the only treatment option that regulations would allow for small water systems required construction of central treatment plants—an impossible prospect for these communities due to the cost and complexity of such systems. But in recent years, POE water treatment systems are being increasingly accepted by regulators in Canada and the US as an effective means for small water systems to comply with treatment requirements and ensure an adequate, reliable and safe supply of potable water.

Each building at Valhalla Lakeside Resort is equipped with a POE treatment system comprised of a bag filter, a one-micron nominal cartridge filter, a one-micron absolute cartridge filter and a UV system certified to achieve NSF/ANSI 55 Class A standards.

One example of a successful POE public water system was recently commissioned in the Kootenay region of British Columbia, Canada. Valhalla Lakeside Resort, a remote mountain community, eliminated the need to install a large, costly central water filtration and chlorination system by opting to equip each building with its own POE system comprised of prefiltration and UV disinfection. The systems have been operating since June 2012 and in addition to providing a reliable, cost-effective disinfection, have enabled the community to end its boil-water advisory, which had been in effect for more than 10 years.

“There are about 3,500 small water systems in British Columbia and most are serving only one to 15 connections,” said Denny Ross-Smith, Executive Director of the Small Water Users Association of BC. He added that many—especially those relying on surface water—are facing increased inspections and enforcement. The action follows a report by the BC Ombudsman in 2008 that recommended BC regional health authorities work to reduce the number of boil-water advisories in their regions and bring water systems into compliance with the Drinking Water Protection Act and Regulation. “Quite often, the operators of these systems don’t have the money to hire engineers and don’t know who to go to for help in designing and implementing a water treatment system.”

Lower capital costs for POE vs. central plant
For Valhalla Lakeside Resort, Secretary Lou Lalonde was instrumental in bringing the POE systems to the community. “We worked closely with BC Interior Health to develop a treatment solution that would comply with drinking water requirements and the wishes of the community,” he said. He noted that many of the property owners were opposed to chlorination, but recognized the need for a treatment system to end the boil-water advisory and comply with drinking water regulations.

“Funding is the major challenge for small communities that want to install a treatment system,” said Ross-Smith. “In BC, large systems are frequently eligible for provincial and federal grants that will pay for up to two-thirds of the cost of construction, but small systems don’t have access to those funds. POE systems are viable solutions in some cases and can be installed into existing developments for a fraction of the cost of a central plant, which could easily cost hundreds of thousands of dollars.”

Lalonde concurs that Valhalla Lakeside Resort would not have been able to afford the costs to plan, build or operate a central water filtration and chlorination system. For them, POE treatment systems were the ideal means to ensure clean, safe water for the community at an acceptable cost and with operating requirements that they could handle. Moreover, some homes are only occupied seasonally, which means homeowners can shut down their POE systems when they are away and the community doesn’t need to support additional capacity in a central plant that would be unused for a significant part of the year.

“The systems in operation at Valhalla Lakeside Resort are identical to those that are used by large, central municipal water treatment plants and provide the same high level of treatment, control and monitoring,” said Kerry Anne Sheehan of Gentis Water, representative of the equipment supplier/ manufacturer, in BC. “The smart technology built into the systems provides many advantages over conventional UV systems at a price that is competitive for residential or institutional applications.”

Pilot study proves POE efficacy
A key step in obtaining approval for the POE systems was to prove that the proposed multi-barrier design could do the job. Valhalla Lakeside Resort draws its water from the nearby Bonanza Creek, which means that its treatment system must comply with provincial treatment objectives for surface water or groundwater at risk of containing pathogens (GARP.) Such systems are expected to achieve at least the following standards:

  • 4-log (99.99-percent) reduction or inactivation of enteric viruses
  • 3-log (99.9-percent) reduction or inactivation of Giardia and Cryptosporidium
  • Two treatment processes for surface water or GARP sources
  • Less than or equal to 1.0 NTU of turbidity
  • No detectable E.coli and fecal coliform

Lalonde installed the first system in his own home in 2011 for a year-long pilot study. The study collected data about seasonal variations in water turbidity and the performance capabilities of the system. After reviewing the performance of the system, Interior Health approved the POE solution for the community and the systems were installed in 16 homes and at the campsite. Each system is rated to treat up to 15 gpm and is comprised of a bag filter, a one-micron nominal cartridge filter, a one-micron absolute cartridge filter and UV for disinfection.

UV systems incorporate patented technology to deliver a UV does that is 2.4 times greater than that of conventional systems. Elliptical reflectors enable UV light to target pathogens from 360 degrees to eliminate the risk of shadowing.

Virtually maintenance-free operation
“The systems were ideal for us and provide many important features,” Lalonde explained, noting the automatic shutoff valve, computerized alarm, fast, easy lamp replacement procedure and self-cleaning capabilities. “The self-cleaning capability of the system means they can handle the high minerals and hardness in our water. It works so well that we don’t need water softeners and haven’t had to clean any scale from the quartz sleeves.”

The UV disinfection systems selected for the project are built with patented technology, which provides several advantages over conventional UV systems in performance and operation. It incorporates two proprietary, high-output UV lamps that are mounted in air, rather than in the quartz sleeve. This design prevents overheating of the lamps, which can reduce UV dose, and also makes lamp changes fast and simple since the unit does not need to be drained. Elliptical reflectors encircle the lamps to re-use the energy from the lamps and deliver a UV dose that is 2.4 times greater than that of conventional systems.

The high UV dose enables the systems to provide effective disinfection at the maximum flowrate even when the UVT is as low as 75 percent. Reflecting the UV light also targets pathogens from 360 degrees and eliminates the risk of shadowing, which is more likely in conventional systems and could allow live pathogens to pass through. Each UV system is certified to achieve NSF/ ANSI 55 Class A standards, assuring a minimum UV dose of 40 mJ/cm2, 4-log (99.99-percent) reduction of viruses, 6-log (99.9999-percent) reduction of bacteria and 8-log (99.999999-percent) reduction of cysts.

“UV systems are equipped with dual UV sensors that continually monitor three critical performance parameters: UV dose, UV lamp intensity and net UV transmittance,” said Sheehan. “The design means that the system can instantly diagnose sensor data to determine if an alarm is caused by an issue with the UV lamp or by poor water quality conditions. This is a critically important feature for small POE systems because it helps water managers quickly understand what is causing an alarm and take immediate action to remedy the situation and protect water users.”

The UV systems installed at Valhalla Lakeside Resort provide many important features including an automatic shutoff valve, computerized alarm, fast, easy bulb replacement procedure and self-cleaning capabilities.

According to Lalonde, the POE systems have performed very well since commissioning and require very little maintenance— only filters and UV lamps have required attention at regularly scheduled maintenance intervals. The systems have also handled the hard water exceptionally well due to an automatic, mechanical cleaning system that enables the units to effectively treat water with up to 50 grains (855 ppm) of hardness without softening. A stainless-steel wiper-blade system automatically cleans the quartz sleeve from the inside, minimizing biofilm and scale from forming and reducing the need to decommission the system for cleaning with dangerous acids.

The community can accommodate up to 28 buildings and as new ones are built, each will be fitted with the filtration equipment and the UV system. The success of the POE system at the resort demonstrates that UV technology can provide small water systems with an affordable and easy-to-operate POE treatment option that can protect public health, achieving regulatory compliance and eliminating the need for a costly, complex treatment plant.

About the author
Rick VanSant, an entrepreneur and angel investor, has served as President and CEO of UV Pure Technologies since 2002. He also serves as a Director and Chair of the Governance Committee of WaterTAP, Ontario, Canada’s Water Technology Acceleration Project– a provincial corporation created to promote the development of the province’s water and wastewater sectors. Prior to UV Pure Technologies, VanSant founded and/or led several public and private companies, and has served as a director of both, as well as not-for-profit organizations and industry associations. He also was a member and Director of the Young Presidents’ Organization, in Toronto. VanSant holds a degree in astro-geophysics from Colgate University, a Masters of Education from St. Lawrence University and is a graduate of the University of Toronto’s Rotman School of Business’ Institute of Corporate Directors program.

About the company
UV Pure develops and manufactures advanced UV water disinfection technology. The company has an installed base of over 14,000 applications in North America, LATAM and ASEAN countries and the European Union. UV Pure has been recognized globally for its technology leadership, including Frost and Sullivan Best Practices awards for leading water and wastewater treatment technology in North America; as an Artemis Project Top 50 Emerging Clean-tech Company; a Going Green Global 200 Clean Tech Company and winner of the Canadian Drinking Water Association award for innovation. In addition, an aerospace version of UV Pure’s technology was chosen by Boeing to disinfect drinking water on board each of its new 787 Dreamliner aircraft.

About the product
UV Pure Hallett 15xs disinfection systems are built with patented Crossfire technology, which provides several advantages over conventional UV systems in performance and operation. Crossfire technology incorporates two proprietary high-output UV lamps that are mounted in air, rather than in the quartz sleeve. This design prevents overheating of the lamps, which can reduce UV dose and also makes lamp changes fast and simple since the unit does not need to be drained.

Emerging Trends for Healthy Living

Tuesday, April 7th, 2015

By Gary Battenberg

As often happens, topics of interest to WC&P International readers may be found in general conversations. The close working relationship between the Technical Review Committee and WC&P International often elicits articles based on everyday conversations, one of which is the basis for this article. I’ve chosen the interview format to apprise readers of the level of discussions that frequently take place.

WC&P International
I talk to dealers on a very frequent basis and I am seeing that they are more readily acknowledging that consumers are far savvier and better educated about water quality, especially in view of the trend toward healthy living. With all the media attention about aging water system infrastructure and how it affects our water quality at the tap, an aversion to chlorine and fluoride in the water and most especially, water for infants and young children, another narrative is emerging where the consumer may very well be driving the dealer market based on local concerns. I find these dealers are becoming more involved in vertical markets that require specialty treatment options, larger systems, small commercial enterprises and small public water systems.

What is common to all is the need to treat that water sufficiently to meet their customers’ healthy living needs. And to take it one step further, from the health perspective, there are new markets emerging that should be looked at carefully. It will take time before more of the smaller dealers and manufacturers get heavily involved, but that time is coming. Chemotherapy patients must rely on bottled or filtered water during their treatment due to compromised immune systems. Renal patients must adhere to special diets, including water consumption. In addition, the high cost of specialty health care and insurance woes are helping to build the care-at-home market. Specifically, patients who are undergoing dialysis are no longer confined to dialysis centers for treatment. Every day, there are ads on TV for dialysis patients. The focus is continuing to live a full and productive life by maintaining their dialysis regimen at home, while they are asleep, so they can maintain their employment. Many dialysis centers are offering night-time dialysis for the same reason. Now, for the care-at-home market, we realize there are medical protocols to be followed and clean water is an absolute must. Where do manufacturers and dealers fit into this market?

The number-one rule I live by in this industry is test the water. Experience has proven time and time again that it is impossible to determine with certainty the treatability of any challenge water without first obtaining a complete water analysis, especially for the types of applications you indicated in your opening remarks. For dealers that are going to participate in the dialysis market, proper training and strict discipline are critical to their success.

Secondly, a thorough knowledge of the application guide- lines of the manufacturers’ equipment is also critical. After obtaining a thorough water analysis, the dealer must check the feed water quality against manufacturers’ minimum standards for operation and potability. Water pressure, temperature and pH are also important factors to ensure compliance with manufacturers’ specifications.

Finally, the dealer has to decide whether this market fits with his or her business model and dedicate the personnel necessary to procure and support this critical customer base. Helping the servicing dealer to make this decision is the manufacturers’ ability to thoroughly train dealers’ personnel in all facets of dialysis equipment, including field training by a manufacturer-certified specialist.

WC&P International
The conventional water treatment dealer is no doubt comfortable with their domestic residential and commercial market standards for water filtration, softening and RO sales and service, which is a mainstay in the water conditioning industry and requires the appropriate level of discipline relative to those technologies. You mentioned proper training and strict discipline for those who consider participating in the dialysis market. How is that different from their disciplines already in practice?

The fundamental similarities between the two markets will be easy to identify but there are additional fundamentals that must be adhered to for dialysis water service. There are specific procedures for cleaning and heat sterilization, installation and commissioning, operation, service and maintenance for the equipment. Add to that any additional support equipment for pretreatment required to bring the feed water into manufacturers’ compliance along with routine testing and recording of the treated water feedstock and the differences between the two markets begin to contrast significantly. Where the typical domestic water conditioning service and maintenance call may only take 30 to 60 minutes, depending on the equipment list and any sanitizing that is required, the dealer service and maintenance procedures for a dialysis machine can take much longer, depending on local conditions and dealer involvement. Additionally, the environmental conditions and sanitary procedures required for the dialysis equipment are much more stringent than the accepted methods used for domestic water treatment equipment installations.

WC&P International
Before we go any further and for the edification of the readership, what is hemodialysis and how does it work?

Dialysis is a treatment that works the same way a healthy kidney does by removing waste, salt and excess water to prevent buildup in the body. Additionally, a healthy kidney maintains safe levels of potassium, sodium and bicarbonate in the blood and plays a big part in maintaining optimal blood pressure. Hemodialysis is essentially an artificial kidney or hemodialyzer that is used to remove waste, chemicals and fluid from the blood. A doctor will gain access into a blood vessel by minor surgery in one of several ways to an arm or leg. This can be accomplished by grafting an artery to a vein under the skin to make a larger vein called a fistula. Another way is by attaching a narrow tube called a catheter into a large vein in the neck for temporary access but this method can also be used for long-term treatment as well. Basically, blood is pumped out of the patients’ fistula or catheter into the blood line of the dialyzer. Then a blood thinner (heparin) is added to prevent clotting. Blood then flows into the dialyzer, where the impurities, salt and excess fluid are drawn into the dialysis solution and sent to drain; the cleansed blood is returned back to the patient. This process typically takes four hours, three times a week.

WC&P International
I understand that water potability is important relative to pathogens in the water and treating city water for chlorine and fluoride is relatively easy to do but what about specific regional problems such as chloramine, arsenic, perchlorate, MTBE, potential Cryptosporidium and Giardia lamblia intrusion? Should these conditions and potential problems be taken into account as well?

Absolutely! The responsible dealer will know what local and regional water conditions are for the markets in which he or she is participating. Working with dialysis equipment means doing the requisite homework, communicating with manufacturers and others dedicated in the dialysis industry to fully understand the complexities of this growing market segment.

Chloramine is the addition of ammonia to water prior to chlorine in an effort to reduce the formation of trihalomethanes, which are known carcinogens. There are three chemical forms of chloramine and the participating dealer must know which type is in the water supply and how to apply effective treatment to remove chloramine from the water. Chlorine is easily removed from water but chloramine may take from three to seven times more contact time for effective removal. Monochloramine is the most common but dichloramine and trichloramine may be present due to varying pH conditions in the water supply.

You are right when you say that it will take time for smaller manufacturers and dealers to become heavily involved and I believe this is because of regulatory and compliance issues pertaining to the medical and health insurance industries. As Baby Boomers grow older, the probability of this type of health care may become a reality for some. The astute dealer will keep his or her finger on the pulse of this and other related trends and prepare for these new market inroads that will require qualified dealer support. This means that knowing what the local and regional water problems are and how to effectively treat them is critical to the success of this market participation.

WC&P International
What if problem groundwater is the only water source available to those who want to care for themselves at home, where levels of iron, manganese, bacterial contamination and other conditions exist that would void the warranty of the dialysis equipment?

Water treatment protocols would have to be established for problem water and no doubt would have to be approved by the local board of health or other authority. Rendering non-potable water to a potable condition on a consistent and reliable basis is not an easy task. In fact, bacteriologically unsafe water may automatically disqualify the water source because treatment protocols for extreme problem water may not yet be established. Additionally, the static supply of service and replacement items, as well as the water testing apparatus and reagents necessary to keep the system operational could be a daunting task for the patient or the care provider. This is where the servicing dealer would counsel their customer on available options, such as setting a tank and having potable water hauled in and specially dedicated for dialysis use or provide the required system maintenance and service. Perhaps this patient may be well advised to visit a dialysis clinic that offers more flexible and/or later hours. Total cost for pretreatment just to render suitable feedstock to the dialysis system could put the entire system out of financial reach for the patient. The servicing dealer also has to calculate the support costs associated with treating this kind of water and more importantly whether this option is practically and economically feasible.

WC&P International
With television and radio advertising expanding into the care-at-home market, it seems reasonable to me to assume that the this market will see steady growth for the foreseeable future that in turn, could provide additional market inroads for the dealer market. Would you agree?

I most certainly would. The astute dealer is always looking for additional market inroads to build his or her business. Building alliances and associations with solid companies that can support the dealer network is where they need to focus their efforts. Again, strict discipline, scrupulous training and dedication to providing the necessary personnel, equipment and continuing education will be paramount to their success and the growth of these markets.

About the author
Gary Battenberg is a Technical Support and Systems Design Specialist with the Fluid System Connectors Division of Parker Hannifin Corporation in Ostego, MI. He has over 33 years of experience in the fields of domestic, commercial, industrial, high-purity and sterile water treatment processes. Battenberg has worked in the areas of sales, service, design and manufacturing, utilizing filtration, ion exchange, UV sterilization, reverse osmosis and ozone technologies. Contact him at gary.battenberg@parker.com.

Global Spotlight

Thursday, April 2nd, 2015

North America

Calgon fourth-quarter results announced

Calgon Carbon Corporation announced results for the fourth quarter and year ended December 31, 2014. Net sales were up 5.7 percent, though currency translation had a $5.0 million (USD) negative impact on sales due to the stronger dollar against the euro and yen. Sales for the Activated Carbon and Service segment were up 8.4 percent due to higher demand for granular activated carbon (GAC) in three major markets: potable water in Asia and the Americas; industrial process in all geographic areas and environmental air, principally for mercury removal in the Americas. Consumer sales decreased 34.4 percent due to lower demand for activated carbon cloth. For the year, net sales increased slightly: activated carbon sales were up 3.3 percent and consumer sales increased 7.9 percent.

WateReuse association and foundation leadership to merge

The WateReuse Association and Research Foundation announced a plan to merge the leadership of both organizations to more aggressively address challenges that local communities face in meeting growing demands for water supplies in the context of drought, climate change, aging infrastructure, environmental degradation and an increasingly complex web of federal, state and local regulations. At their February 2015 meeting, the leadership of the two organizations adopted a Board merger plan that will serve as the catalyst for a stronger alliance. The plan calls for a core group of Directors to simultaneously serve on each Board, thus facilitating maximum strategic collaboration. Known collectively as WateReuse, the two organizations have been international thought-leaders on alternative water supply development and the global go-to source for applied research, education and advocacy on water reuse for nearly three decades.

Water Well Trust project completed

The Water Well Trust announced that it has completed the first of 19 water wells it expects to drill or rehabilitate in north-west Arkansas and eastern Oklahoma to serve an estimated 145 individuals in this high-need, low-resource rural area. In October 2014, the US Department of Agriculture (USDA) awarded a $140,000 (USD) matching grant to the non-profit organization through its Household Water Well Systems Grant program for a project to increase potable water availability to rural households in five northwest Arkansas counties (Franklin, Benton, Madison, Marion, and Crawford) as well as Sequoyah County in Oklahoma. The first well for this project was completed in January for a household in Chester, AR. The second USDA-project water well was expected to be completed in February near Rogers, AR.

WERF partnership announced

The Water Environment Research Foundation (WERF) has entered into a partnership with Isle Inc., an independent technology and innovation consultancy, specializing in clean technologies. Under the agreement, WERF will work with Isle to develop research and demonstrations of technologies that can accelerate innovation in the water quality community. Isle’s Technology Approval Group (TAG) will identify new technologies for inclusion in the Leaders Innovation Forum for Technology (LIFT) technology evaluation program. LIFT is a joint program led by the WERF and the Water Environment Federation (WEF) intended to accelerate the adoption of innovative water quality technologies. Isle’s mission is to accelerate the market uptake of ‘step-change’ technologies by introducing them to potentially interested wastewater facility owners during pre-commercial stages of development and by facilitating additional research and trials to demonstrate the feasibility of the technologies.

New plumbing standard published

ASSE/IAPMO/ANSI Series 13000-2015, Service Plumber and Residential Mechanical Service Technician Professional Qualifications Standard, has been approved by the American National Standards Institute (ANSI) and is now available. Series 13000 contains two standards: ASSE Standard 13010, Professional Qualifications Standard for the Service Plumber, which includes general knowledge requirements and performance criteria for individuals who service, maintain and repair plumbing systems and ASSE Standard 13020, Professional Qualifications Standard for the Residential Mechanical Service Technician, which includes general knowledge requirements and performance criteria for individuals who service, maintain and repair residential mechanical systems. For questions regarding the Series 13000, contact Marianne Waickman, ASSE International Professional Qualifications Coordinator at marianne.waickman@asse-plumbing.org or at (708) 995-3015.

Endless Pools acquired by Watkins

Hot tub manufacturer Watkins Manufacturing Corporation has acquired Endless Pools®, Inc. through its parent company, Masco Corporation. The acquisition allows Watkins to expand its line of personal well-being products into the aquatic fitness category, opening new channels of distribution and access to a new customer base. Watkins Manufacturing will maintain the Endless Pools brand and Endless Pools’ headquarters will remain in Aston, PA. Terms of the acquisition were not disclosed.

Scalewatcher success reported at AL plant

Scalewatcher North America announced that Docupak LLC, a full-service marketing company headquartered in Alabaster, AL, has reduced chemical usage by a third and removed all scale from its cooling tower at its plant after installing the patented Scalewatcher computerized, electronic water conditioner. In addition, there are no longer signs of algae growth on the cooling tower louvres. Aware that health agencies continually draw attention to the risks of limescale and algae in cooling towers and wanting to reduce the use of chemicals, Docupak’s Plant Manager decided to install the electronic water-conditioner through local dealer, Al Chatham of Water Processing and Well Supply in Harpersville. An industrial Scalewatcher system was installed on the water-feed line to the building and then another unit was specifically fitted onto the recirculation line of the cooling tower.


Kinetico acquisition announced

PRNewswire reported that Kinetico Incorporated’s operating subsidiary (Kinetico UK Holdings) has signed a definitive agreement to acquire the shares in Aquacare Belgium and Aquacare International NV. The acquisition enables the strategic collaboration between Kinetico and Aquacare’s former owner to jointly invest in building a business that provides comprehensive water treatment products and services to consumers, restaurants and oces in Belgium and France. Former Aquacare owner Van Kerkhoven will stay on as Managing Director of the newly formed company, Kinetico Belgium NV and Kinetico France SARL.


Shanghai Disney project

A new system at Shanghai Disney Land to improve the quality of make-up water to the cooling water circulation system was commissioned in June of 2014. Membrana’s Liqui-Flux® W10-07 UF modules were used as pretreatment to RO and Liqui-Cel® 10 x2 8-inch gas transfer membranes (GTM) as the post-treatment to remove dissolved oxygen and carbon dioxide. The integration of Membrana’s UF and GTM technologies before and after RO not only exceed design requirements, but continue to produce high-quality water with low operating costs.

International business potential at Aquatech China

Aquatech Global Events announced that increased potential for international businesses will be evident at Aquatech China in June. With 1,400 exhibitors scheduled, organizers are expecting over 45,000 attendees from around the world. Access to sufficient clean water, reducing environmental and water pollution and promoting sustainable development in China require concrete solutions. Water shortages make the water sector a relevant and interesting industry to invest in for non-Chinese companies. The Chinese government is making considerable investments for improving the sector, while depending on non-Chinese companies to offer the required technologies and know-how that is not widely available in China itself. The number of country pavilions confirms the interest in China from abroad. They include new participants such as the Netherlands, Spain and Germany and return participants from South Korea, WQA, Taiwan, Canada and Japan.


Krones represented at Africa conference

Krones AG was represented at Propak East Africa for the firs time during the March event. The company has a permanent presence in the region with its LifeCycle Service Center (LCS Center) in Nairobi, which in mid-2014 relocated to modern new premises. Krones supplies its clients in the East African region with responsively can-do service, technical support and spare parts.



Thursday, April 2nd, 2015

Battenberg appointed at Parker

Gary Battenberg recently joined Parker Hannifin Corporation as a Technical Support and System Design Specialist with the company’s Fluid System Connectors Division. He brings over 33 years of experience in the fields of domestic, commercial, industrial and high-purity water treatment processes. Battenberg has worked in the areas of sales, installation, service, system design and manufacturing utilizing filtration, ion exchange, UV sterilization, RO and ozone technologies. A contributing author and member of the WC&P Technical Review Committee since 2008, he was voted one of the magazine’s Top 50 most influential people in the water treatment industry in 2009. Based in Otsego, MI, Battenberg can be reached via email, gary.battenberg@parker.com or phone (269) 694-9411.

AMTA and AWWA award winners announced

The American Membrane Technology Association (AMTA) and the American Water Works Association (AWWA) announced four awardees at this year’s Membrane Technology Conference in Orlando, FL. Michael Vernon of Indian River County Utilities in Vero Beach, FL was presented with the Robert O. Vernon Operator of the Year Award, while San Elijo Water Reclamation Facility in Cardiff, CA was presented with the Membrane Facility of the Year award. Jorge Arroyo, former Director of Innovative Water Technologies for the Texas Water Development Board, was honored as Water Quality Person of the Year. Hydranautics, Nitto Group Company received the Membrane Exhibit of the Year award. Awardees were recognized at an awards luncheon during the conference.

WQA Government Affairs Strategist announced

WQA has hired the consulting firm Gephardt Government Affairs to help guide its legislative and regulatory strategy. Dick Gephardt, the firm’s President and CEO, is a former Democratic leader of the US House of Representatives with 28 years of experience in public service. “We think it’s important to continue to build upon the association’s outreach efforts in Washington, DC and increase our presence at the state and federal levels,” explained David Loveday, WQA director of Government Affairs. “Our message will be focused on promoting the viability of our member companies, their services and products, as affordable solutions to our nation’s water quality challenges.”
Kappel named Hankscraft Division Manager

Hankscraft, Inc. has appointed Bob Kappel as Division Manager of the H2O Products Group, where he will lead the product development, sales, customer service and marketing teams for the company’s line of water treatment products. His background consists of 20 years’ experience in the design, manufacture, sales, installation and maintenance of commercial filtration and disinfection systems. Kappel has extensive water treatment experience in ozone, chlorine dioxide, chlorine, ultraviolet, analyzers and controllers, macro and microfiltration and variable frequency drives and controls. These skills will be invaluable to the H2O team. He gained much of his experience with tenure at Siemens Water Technologies, ProMinent Fluid Controls and Engineered Treatment Systems. Previously, he was co-Chair of the Wisconsin HFS 172 Safety, Maintenance and Operation of Public Pools and Water Attractions code revision committee, Aquatic Facility Operator Instructor Trainer and Executive Board Chairperson for the Professional Pool Operators of America. Stop by Booth 917 at Aquatech to meet Kappel.

Romary announces retirement

WQA member Charles Romary announced his retirement as CEO and President of Clean Water Systems International (CWS) after 40 years at the helm. The 84-year-old industry veteran said it is time to step down and sell the company. CWS develops and manufactures complete lines of UV units and systems for consumer, recreational and industrial applications. Romary acquired the company as payment for owed commissions from the previous owner in 1971. During the early years of his ownership, existing UV sensors were found to be inaccurate and inadequate. Romary’s company developed and began manufacturing its own sensors with great success, then expanded the line to include water and wastewater applications. It also developed electronics and controls for measuring relative intensity and controls for fail-safe operation. Romary moved the company to its current location in Klamath Falls, OR in 1984. He can be reached via phone at (541) 882-9993 or email sales@cleanwatersysintl.com.

Cooksey named Chandler Sales Manager

Chandler Systems Inc. introduced Ted Cooksey as National Sales Manager. He has over 40 years experience in the water treatment industry. Cooksey grew up in a family Culligan business, where he was primarily involved in residential and commercial sales. He previously worked with Alamo Water Refiners in Greenville, PA, overseeing shipping, receiving and production. Cooksey later joined WaterSoft as their Regional Manager and most recently served as a regional manager at Water-Right.


WC&P mourns loss of Mike West

Michael ‘Mike’ S. West, one of the long-time leaders of the water treatment industry and WQA, and a Past President of the Rayne Dealership Corp., died February 11. He was born October 4, 1950 in Casper, WY to Bea and Louis West and during childhood, the family moved often, eventually settling in Chandler, AZ. West said he only had two ‘real’ jobs in his life: working for Sears for 17 years, then for Rayne, where he eventually became partnered with the company. In the mid 1990s, he sold Rayne and enjoyed a brief retirement; West returned to the work force as Sales Manager for First Impressions. His well-known quick wit, prank-pulling and passion for cars were surpassed only by his love of family. West is survived by sister Gwen Haurey, daughter Jennifer, son Jeff and five grandchildren. Services were held February 21 in Tempe at the Abiding Lutheran Church, followed by a reception. In lieu of flowers, the family has requested a donation to Hospice of the Valley, 1510 E Flower Street, Phoenix, AZ 85014, with an enclosed note detailing who the donation is from, who it is in memory of and the name and address of the family member to notify of the donation.

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